How we handle your enquiry.
We collect the contact details, company information, project brief, selected products and reference files you choose to submit so that we can review and respond to your enquiry.
Storage and email
Enquiries and attachments are stored on the website server, accessible through the authenticated management workspace. Contact and project details are sent to service@qiaoheindustry.com through NetEase enterprise email. Reference files remain in the workspace and are not attached to notification emails.
Browser storage and cookies
Your enquiry list and comparison choices are kept in browser storage. Receipt access keys are kept in session storage. Administrator sign-in uses a session cookie. Optional campaign-source information is included only when you select that option. With your permission, Google Analytics measures website usage and may use browser cookies. You can change your choice using the Analytics preferences control. Google receives usage information; we avoid sending page query parameters in the page address.
Website visit statistics
We collect first-party page visit counts and referring website domains to understand site use. We store visitor IP addresses and use an offline geolocation database to estimate visitor country and region. We use IP addresses and browser information to create a daily rotating identifier for approximate daily visitor counts. Statistics and IP addresses are kept for up to 90 days and are available to authenticated administrators. We do not store full referral URLs in these statistics. No analytics cookies are used. Automated traffic filtering is approximate.
Retention and requests
We use enquiry information for project communication and related business records. To ask about access, correction or deletion of information you submitted, contact service@qiaoheindustry.com. We will review the request in light of the records involved and any applicable retention obligations.
Reference files
Submit only files you are entitled to share. Do not include passwords, identity documents or other unnecessary sensitive information. File type and size restrictions are shown on the enquiry form.